Return & Refund Policy

Our Commitment to Quality and Customer Satisfaction

At ALMAYPET, we strive to offer high-quality products and a smooth shopping experience. While we conduct strict quality control, we understand that issues may occur, and we are here to assist you. This Return & Refund Policy is designed to be clear, fair, and user-friendly, helping you understand your eligibility for returns, refunds, and the related process.

Return Policy
Customers may request a return or exchange within 30 calendar days from the date of receipt. To ensure proper handling, please contact our customer service team before returning any items. This allows us to provide the correct return address and instructions, preventing any misdelivery.

1. How to Request a Return

  • Contact ALMAYPET customer service with your order number and reason for return:
    • Email: service@almaypet.shop
    • Phone: +1 (208) 460-9998
  • After approval, we will provide the authorized return address.
  • Ship the item via your preferred carrier, including all original packaging, tags, and accessories.
  • Note: Do not return items directly to the original shipping address without prior approval. Unapproved returns may be rejected.

2. Return Requirements

  • Items must be unworn, unwashed, undamaged, and include all original packaging, tags, and accessories.
  • For defective, damaged, or incorrect items, provide clear photos when contacting customer service.
  • All returns require prior approval; unauthorized shipments may be refused.

3. Eligible Return Situations

  • Defective or Damaged Products:
    Issues include stains, broken parts, tears, poor material quality, or significant differences from product photos. ALMAYPET will cover the return shipping costs and offer a replacement or refund.
  • Incorrect Items:
    If you receive the wrong product, ALMAYPET will cover the return shipping costs.
  • Personal Preference:
    Returns for personal preference are accepted within 30 days, but the customer is responsible for return shipping.

4. Return Shipping Fee

  • All returns are subject to a $5 processing fee, applied to cover handling and administrative costs.
  • Return shipping costs are the customer’s responsibility for personal preference returns or incorrect addresses provided by the customer.

5. Refund Policy

  • Return Request Period: Returns may be requested within 30 calendar days of receipt.
  • Return Process:
    • Contact customer service at service@almaypet.shop or +1 (208) 460-9998 with your order number and reason for return.
    • After approval, ship the item to the authorized return address.
    • Include all original packaging, tags, and accessories.
  • Refund Processing:
    • Once the returned item is received and inspected, refunds will be issued to the original payment method within 7 natural days.
    • Returned items must be in pristine condition, free from signs of use, makeup, perfume, pet hair, or other contamination.
  • Order Cancellation:
    • Orders can be fully refunded if canceled within 24 hours of purchase or before shipment.
    • Orders already shipped are subject to the standard return policy.
  • Lost Packages:
    • If a package is lost during shipping, ALMAYPET will provide a full refund.

6. Contact and Customer Support
For questions or assistance regarding returns and refunds, please contact us using at least one of the following methods:

  • Email: service@almaypet.shop
  • Phone: +1 (208) 460-9998
  • Working Hours: Monday–Friday, 9AM–6PM MST
  • Address: 16 Nanping 3rd Alley, Lapu Village, Xiaolou Town, Zengcheng District, Guangzhou, Guangdong, China